亚马逊的坑真的是一波未平一波又起！刚经历封号大潮准备重新步入正轨之时，亚马逊又搞事情！就是不让人好过！突如其来的警告，虽然确实是刷了一点点单，因为店铺是新的，链接也是新的，所以亚马逊不得不怀疑，也是正常现象！但是这封绩效是没有任何证据的，就是试探你，让你自己承认！<img src="http://dingyue.ws.126.net/2021/1105/88a805a3j00r22z7e003uc000ik00owm.jpg" style="box-sizing: inherit; border: 0px; display: inline-block; vertical-align: middle; width: 668px; border-radius: 4px; white-space: initial;"/><span class="rich-editor-image-delete iconfont icon-delete2" style="box-sizing: inherit; font-size: 20px; -webkit-font-smoothing: antialiased; position: absolute; right: -15px; top: -15px; width: 25px; height: 25px; z-index: 99; color: rgba(51, 51, 51, 0.45); cursor: pointer; opacity: 0; transition: all 0.3s ease-in-out 0s; font-family: iconfont !important;">收到这封绩效的时候，千万不要慌，去店铺健康那里点申诉！<img src="http://dingyue.ws.126.net/2021/1105/0ad5ab6dj00r22z7d0014c000fy00ejm.jpg" style="box-sizing: inherit; border: 0px; display: inline-block; vertical-align: middle; width: 574px; border-radius: 4px; white-space: initial;"/><span class="rich-editor-image-delete iconfont icon-delete2" style="box-sizing: inherit; font-size: 20px; -webkit-font-smoothing: antialiased; position: absolute; right: -15px; top: -15px; width: 25px; height: 25px; z-index: 99; color: rgba(51, 51, 51, 0.45); cursor: pointer; opacity: 0; transition: all 0.3s ease-in-out 0s; font-family: iconfont !important;">现在亚马逊很G, 点进去你会发现，就是让你打钩承认。如果你点了然后提交了，那么恭喜你，成功进入亚马逊的黑名单，再一个警告就直接关店！<img src="http://dingyue.ws.126.net/2021/1105/bb795ba8p00r22z7d000yc000c40024m.png" style="box-sizing: inherit; border: 0px; display: inline-block; vertical-align: middle; width: 436px; border-radius: 4px; white-space: initial;"/><span class="rich-editor-image-delete iconfont icon-delete2" style="box-sizing: inherit; font-size: 20px; -webkit-font-smoothing: antialiased; position: absolute; right: -15px; top: -15px; width: 25px; height: 25px; z-index: 99; color: rgba(51, 51, 51, 0.45); cursor: pointer; opacity: 0; transition: all 0.3s ease-in-out 0s; font-family: iconfont !important;">需要点下面的误判才能有提交申诉的地方，一定要睁大眼睛好好看，到处都是坑坑洼洼的水泥路啊~~<img src="http://dingyue.ws.126.net/2021/1105/e6920626j00r22z7d000kc000es00dem.jpg" style="box-sizing: inherit; border: 0px; display: inline-block; vertical-align: middle; width: 532px; border-radius: 4px; white-space: initial;"/><span class="rich-editor-image-delete iconfont icon-delete2" style="box-sizing: inherit; font-size: 20px; -webkit-font-smoothing: antialiased; position: absolute; right: -15px; top: -15px; width: 25px; height: 25px; z-index: 99; color: rgba(51, 51, 51, 0.45); cursor: pointer; opacity: 0; transition: all 0.3s ease-in-out 0s; font-family: iconfont !important;">点误判的话，就是需要写POA，然后提交一些文件证据！那我们要怎么写申述信呢？我们仔细看一下那封绩效的内容，其中有很重要的三点信息：<img src="http://dingyue.ws.126.net/2021/1105/472b55f8j00r22z7d000uc000gz006em.jpg" style="box-sizing: inherit; border: 0px; display: inline-block; vertical-align: middle; width: 611px; border-radius: 4px; white-space: initial;"/><span class="rich-editor-image-delete iconfont icon-delete2" style="box-sizing: inherit; font-size: 20px; -webkit-font-smoothing: antialiased; position: absolute; right: -15px; top: -15px; width: 25px; height: 25px; z-index: 99; color: rgba(51, 51, 51, 0.45); cursor: pointer; opacity: 0; transition: all 0.3s ease-in-out 0s; font-family: iconfont !important;">这就是表示怀疑，但是没有实质性的证据证明你刷单，就是了你操控排名、销量、评论！遇到问题不要慌，仔细琢磨琢磨！我们肯定是不能往他说的操控评论那个点写的，就不承认我们操控销量就好。只要提供我们说只是做了站外code推广啊，做coupon推广啊等等，就是不承认操控销量，更别说是操控评论了！（我就是这么写的，10号收到的警告，11号提交申诉，12号警告就没有了！）----注意：能收到点明Asin的警告的，基本上之前有收到过没有点明Asin的，但是警告内容是差不多的绩效！（这个也是要申诉的）进入正题：POA第一句，肯定是要对绩效的问题，进行回答的！Dear Amazon Team,After receiving your notification, We checked the submitted information again. In order to find the best solutions, we have carefully reviewed the various sections: &quot;Abuse of Sales Rank&quot; and &quot;Artificially increasing web traffic&quot; on the Help page &quot;Forbidden Actions and Selling Activities&quot; in Seller Central. Now we are contacting you with greater appeal hoping that you can see our efforts.一、说流量增加的根本原因----the root causes for Sales Rank &amp; Increasing web traffic1.由于疫情原因，挤压库存，销售困难，炒了很多员工，需要资金周转发工资2.经调查是某位员工为了改善销量，与第三方合作发了帖子（写上你突然间几号的订单增多的，就写几号发的帖子，根据他说的Asin,每一个都要说清楚！这个很重要！）3.我们支付第三方佣金，给多少折扣帮我们发帖4.&nbsp;In&nbsp;fact, we just promote our products in the form of coupons on Facebook. Julia wants to use this method to bring more traffic and orders to the products. Obviously, it didn&#39;t bring us a lot of orders! At your request, we would like to enclose the third party information as below and the chatting and payment record is sent as an attachment named “Chatting and payment record”.提供中介的聊天记录，必须详细到每个ASIN,还有发帖的时间，给的优惠的折扣等等和付款截图，发帖那几天的出单信息（备注：强调使用优惠的人并不多，代表没啥效果，并不没有造成操控销量的影响）--------第4点强调也很重要！<img src="http://dingyue.ws.126.net/2021/1105/097b307cp00r22z7d0001c0006o001fm.png" style="box-sizing: inherit; border: 0px; display: inline-block; vertical-align: middle; width: 240px; border-radius: 4px; white-space: initial;"/><span class="rich-editor-image-delete iconfont icon-delete2" style="box-sizing: inherit; font-size: 20px; -webkit-font-smoothing: antialiased; position: absolute; right: -15px; top: -15px; width: 25px; height: 25px; z-index: 99; color: rgba(51, 51, 51, 0.45); cursor: pointer; opacity: 0; transition: all 0.3s ease-in-out 0s; font-family: iconfont !important;">二、收到警告后避免以后再次发生的解决措施--Actions we take to avoid violations1.高层召开紧急会议，对某位员工做出处罚2.拉黑删除中介，禁止以后再次发生3.培训员工的平台意识，禁止有违反行为的出现(就写每次申诉会出现的套路就好了）三、--the steps we have taken to avoid this violation in the future1. After this incident, we have realized the importance of not manipulating sales rank. Sales rank is a way to track how well our product is gaining traction with shoppers on Amazon. We feel deeply sorry for all the inconvenience we caused and we have realized the seriousness of the failure to comply with your rule will directly lead to the bad reputation and deactivation of our whole selling account.(写明了解平台规则的重要性）2.请专业的人进行定期的培训！3.设置奖罚机制4.做好售后等等5.下面就乱扯吧，想到啥就写啥最后：In short, it needs to be emphasized again that we have always strictly followed the Amazon policy to operate. Due to the current financial pressure, we have adopted a low-cost off-site promotion method. Because of our high-quality products, considerate after-sales service, The affordable price has won the recognition and trust of most customers. We have a long-term sales plan at Amazon, and we will never do anything that violates Amazon&#39;s policies.We believe that if we stick to the plan of actions mentioned above we will stop the same kind of situation from happening again. We hope you can check the appeal and eliminate the warming in the account healthy dashboard.建议大家不要直接抄上面的话啦，虽然结构清晰，但是我故意把内容打乱了。亚马逊的客服一天要处理那么多case，如果客服一天读到了那么多一模一样的邮件，就像自动回复一样，会是什么感受呢~我提交申诉不到24小时，链接就回来！希望你们好运啦~

亚马逊的坑真的是一波未平一波又起！

亚马逊点明Asin警告，申诉成功祛除警告！-跨境知道

亚马逊点明Asin警告，申诉成功祛除警告！

前几天店铺的一个产品涉及了商标侵权被下架了，心急如焚。心想：我们有自己的品牌怎么会被搞侵权呢？？经过一番调查，就是一个词被别人注册了商标, 但是这个词是大词，几乎竞品都在使用！查了之后发现，这个商标拥有者还是我们的前供应商，联系了之后说卖给别人了！那个人需要我们付1.5W美金才撤诉！就是流氓！竟然被我遇到了！！经冷静分析后，还是默默的写了申诉。一般来说，侵权之前会收到亚马逊的警告邮件。如下：<img src="http://dingyue.ws.126.net/2022/0517/f3ccc124j00rc0ann009nc000zh00qtm.jpg" style="box-sizing: inherit; border: 0px; display: inline-block; vertical-align: middle; width: 679.091px; border-radius: 4px; white-space: initial;"/><span class="rich-editor-image-delete iconfont icon-delete2" style="box-sizing: inherit; font-size: 20px; -webkit-font-smoothing: antialiased; position: absolute; right: -15px; top: -15px; width: 25px; height: 25px; z-index: 99; color: rgba(51, 51, 51, 0.45); cursor: pointer; opacity: 0; transition: all 0.3s ease-in-out 0s; font-family: iconfont !important;"><img src="http://dingyue.ws.126.net/2022/0517/6c3c000ej00rc0anm00dac000pp00iem.jpg" style="box-sizing: inherit; border: 0px; display: inline-block; vertical-align: middle; width: 679.091px; border-radius: 4px; white-space: initial;"/><span class="rich-editor-image-delete iconfont icon-delete2" style="box-sizing: inherit; font-size: 20px; -webkit-font-smoothing: antialiased; position: absolute; right: -15px; top: -15px; width: 25px; height: 25px; z-index: 99; color: rgba(51, 51, 51, 0.45); cursor: pointer; opacity: 0; transition: all 0.3s ease-in-out 0s; font-family: iconfont !important;">1. 可以通过上诉提供的商标号去查是哪个词侵权了：（1）美国商标查询网地址：http://www.uspto.gov/trademark（2）欧盟商标专利查询地址：https://oami.europa.eu/eSearch/#basic2.对症下药，找到那个侵权词后，文案上全部删除这个词，包括图片等3. 根本原因：导致侵权的原因有哪些呢？真实原因我想我们大都是知道的。要么无意为之，要么故意冒犯。什么情况下会导致无意识的商标侵权呢？应该是很多的。我是这么写的，不管遇到什么问题，都是把锅给“新员工”：1. 阐述根本原因：（1）缺乏对新员工的监督：（1）Lack of supervision of new employees:Firstly, we are very sorry about our ignorance. The new employee who is not familiar with Amazon policy, and lacking the rules and policies when selling on your platform. Since most of our company employees are new employees, the store staff is complicated, and the product supervision is not enough, which may violate Amazon&#39;s policy.&nbsp;（2）由于中美/欧文化的差异，我们以为****只是****缩写，并不知道这是一个商标，而且已经在（你要申诉的国家）注册备案。（2）Secondly, as the items of Amazon seller performance,&nbsp;we did not know this word has its own brand, to this point we acknowledge it is our fault. Due to the differences between Chinese and German cultures, we mistakenly thought that “***” is the abbreviation of “***”, however, it was a trademark that was registered in the EU.&nbsp;（3）缺乏对供应商的监督：When developing this product, we did not strictly monitor the product. When we are ready to buy this product, we ask the manufacturer to prove that they are the agent selling this product.（4）没有好好研究亚马逊的政策。（5）公司整体管理和培训不足。2. 已采取行动措施（1）删除所有侵权词We have removed all infringing words from the Asin.&nbsp;（2）为员工安排版权培训We have not conducted systematic training for employees, and new employees are not clear about the concept of infringement, which leads to such undesirable phenomena.（3）设立监督部门，实行奖惩We have deeply reflected on this situation. We feel that it is necessary to establish a supervisory department.&nbsp;（4）联系商标所有者，为我们的错误行为致歉，并且提出了赔偿损失的方案；We sent emails to the rights owner to apologize for our stupid mistakes, and we told him that we are willing to makea compensation for their losses.3. 以后避免再犯的措施（1）强调采购部要求，严格选择供应商（2）加强员工培训：We have developed a monthly staff training to learn about the Amazon policy.&nbsp;（3）运营部职责明确：(1) When determining the product category, please provide accurate information: pictures, titles, prices, inventory, product descriptions, keywords;(2) Use keywords in the product to search online. If in doubt, check with the purchasing department in time and stop uploading;(3) Please ask the supplier for samples before selling. We should carefully check (such as color, quality, image, etc.) to ensure that the product quality and related logo images are legal, whether they contain trademark information or infringe on portrait rights;(4) Check the title, picture list, and page details to make sure that we don&#39;t let you down anymore!建议大家不要直接抄上面的话啦，虽然结构清晰，但是我故意把内容打乱了。亚马逊的客服一天要处理那么多case，如果客服一天读到了那么多一模一样的邮件，就像自动回复一样，会是什么感受呢~我提交申诉不到24小时，链接就回来！希望你们好运啦~

前几天店铺的一个产品涉及了商标侵权被下架了，心急如焚。心想：我们有自己的品牌怎么会被搞侵权呢？？经过一番调查，就是一个词被别人注册了商标,